Mobile Self-ServiceClaims ManagementCRM ModuleAPI IntegrationPush Notifications
ARX Mobile Apps
Dual mobile application ecosystem — MyARX for customer self-service and ARX Agent for insurance agents — integrated with core platform workflows across iOS and Android.
2Mobile apps
iOS + AndroidPlatforms
24/7In-app support
RemoteCar inspections
Client challenge
ARX Insurance serves hundreds of thousands of clients across Ukraine, but all interactions — from claims submission to policy renewals — required phone calls or branch visits. Insurance agents similarly lacked mobile tools, relying on desktop systems for client management. ARX needed a mobile-first channel that would give both customers and agents real-time access to core insurance workflows.
We developed two connected mobile applications on the Sagax platform — MyARX for customers and ARX Agent for insurance agents — both deeply integrated with the core CRM/ERP system.
- •MyARX client app with real-time insurance case tracking and claims status monitoring
- •Remote car inspection via mobile — photo and video documentation submitted directly through the app
- •In-app medical facility directory with doctor booking for health insurance holders
- •24/7 online chat support integrated with the customer support workspace
- •ARX Agent app enabling field agents to manage client portfolios and issue policies on the go
- •Push notifications for policy renewals, claim status updates, and payment reminders
Technology & Implementation
- •Native iOS and Android applications with shared business logic layer
- •Real-time synchronization with Sagacity Digital core platform
- •Secure API layer with token-based authentication and encrypted data transfer
- •Integration with push notification services for proactive client communication
- •Offline-capable forms for agent workflows in areas with limited connectivity
Results & Impact
- ✓Two production mobile apps serving both customer and agent workflows
- ✓Remote car inspections eliminating the need for in-person assessments
- ✓Omnichannel support across Telegram, Viber, Facebook, and in-app chat
- ✓96% customer satisfaction rating for CASCO services (2025)
- ✓Real-time claim status visibility reducing support call volume