MyPZU Mobile App
Customer self-service mobile application for PZU Ukraine enabling policy management, claims tracking, and real-time synchronization with the core insurance platform on iOS and Android.
Client challenge
PZU Ukraine's clients had no mobile channel for managing their insurance policies. All self-service interactions required phone calls to the hotline or visits to regional offices. With a large and growing client base, PZU needed a mobile application that would reduce support load while giving customers convenient access to their policies, claims, and payments.
We developed MyPZU — a customer-facing mobile application for iOS and Android — providing self-service access to the full range of insurance operations, synchronized in real-time with PZU's core platform.
- •Policy portfolio overview with active coverage details and renewal reminders
- •Claims submission and tracking with document upload and status notifications
- •Payment history and upcoming payment schedule with push reminders
- •Digital insurance documents accessible offline
- •Real-time synchronization with Sagacity Digital core platform ensuring data consistency
- •Secure authentication with biometric login support
Technology & Implementation
- •Native iOS and Android development with shared API integration layer
- •Real-time bidirectional sync with Sagacity Digital platform via secure API
- •Push notification infrastructure for proactive client communication
- •Biometric authentication (Face ID, Touch ID) with token-based session management
- •Offline document storage with encrypted local caching
Results & Impact
- ✓Mobile-first self-service channel deployed on both iOS and Android
- ✓Policy and claims management available 24/7 without branch visits
- ✓Real-time data synchronization ensuring consistent information across channels
- ✓Reduced support hotline load through self-service claim tracking
- ✓Push notifications driving timely policy renewals and payment completion